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Delete the restored Windows offline access account from Duo Mobile before reactivating Windows offline access. Reactivation of Windows offline access creates a second offline access account. Duo for Windows offline access does not reactivate offline access accounts restored to your phone. Be sure to delete those accounts from Duo Mobile on the old device or delete Duo Mobile entirely from the old device once you verify the passcodes generated by the restored accounts work for logging in to those services. Restoring any third-party accounts on the new device does not deactivate those accounts on the old device.
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June 2023
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